Terms of use

Last updated 15 October 2026

These terms apply when you use vizyt.me (“Vizyt”, “we”, “us”). Vizyt is an independent project run by an individual (not a company). Contact: hello@vizyt.me. By using the site, uploading a letter or submitting a form, you agree to these terms. Please also read our Privacy Policy, Cookie Policy and Disclaimer.

1. What Vizyt is

Vizyt is an explainer. It uses artificial intelligence (AI) to turn visa refusal letters into plain English and gives general information about the options people commonly have after a refusal, with links to official sources on gov.uk.

2. Not legal or immigration advice

  • Everything Vizyt provides — including any explanation of your letter — is general information. It is not legal advice and not immigration advice about your individual circumstances.
  • Vizyt is not a law firm. We are not lawyers, and we are not regulated by the Immigration Advice Authority (IAA), previously the Office of the Immigration Services Commissioner (OISC), the Solicitors Regulation Authority (SRA) or any other legal regulator.
  • Using Vizyt does not create a lawyer–client or adviser–client relationship.
  • For advice on your case, speak to a regulated immigration adviser or solicitor. You can find a regulated immigration adviser on gov.uk, or ask us to connect you with one.

3. AI can be wrong

Explanations are generated with AI and may be incomplete, out of date or wrong — for example, if text in a photo is misread or the rules have changed. Always check the information against your refusal letter, the current rules on gov.uk, and with a regulated adviser before you act on it.

4. Your deadlines are your responsibility

Time limits for appeals and reviews are strict. Any deadline countdown on Vizyt is calculated only from the date and number of days you enter, and is a guide. You are responsible for checking the deadline stated in your refusal letter and for meeting it.

5. Uploading letters

  • You confirm that you have the right to upload the letter — it is your own letter, or you have permission from the person it concerns.
  • Letters may contain sensitive personal data. We process them only to generate your explanation, with your explicit consent, as described in our Privacy Policy.
  • Letters are processed in memory to generate the explanation and are not stored by Vizyt. We do not log their text.
  • Letters can include information about other people, such as your partner or sponsor. By uploading, you confirm that the letter is yours, or that you are entitled to upload it, and that you are comfortable with its content being processed as described in the Privacy Policy.
  • Please do not upload anything unlawful, or anything that is not a visa or immigration decision letter.

6. Free service

  • The explainer and the general checklists on Vizyt are free while we test the service. If we introduce charges in future, we will say so clearly before you pay, and update these terms.
  • To control costs and prevent misuse we may limit how often the explainer can be used, for example with daily limits, and we may pause the service.
  • The general checklists are general information, not a list tailored to your case.

7. Referrals to regulated advisers

  • If you ask, and consent, we pass your details to a regulated immigration adviser or solicitor so they can contact you. If you separately tick the box to share it, we also pass on a short summary of the refusal reasons from your explanation.
  • Advisers are independent businesses. Any advice, fees and terms are between you and the adviser, and they are responsible for the advice they give. An initial call may be free; any further work is agreed directly with them.
  • Disclosure: we may receive a fee from the adviser firm for introducing you. This does not change what you pay the adviser, and Vizyt does not tell you which route to choose.

8. Acceptable use

Do not misuse the site, try to disrupt it, access it by automated means in a way that harms the service, or use it to break the law.

9. Our liability

  • We provide general information with reasonable care, but we do not guarantee that it is complete, accurate or suitable for your case.
  • To the extent permitted by law, and except where caused by our failure to use reasonable care and skill, we are not liable for losses arising from decisions you make based on general information from Vizyt, from missed deadlines, or from the advice or services of independent advisers.
  • Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited or excluded under the law of England and Wales, including your statutory rights as a consumer.

10. Changes and availability

We may update these terms and the service from time to time. The date at the top shows the latest version. We may suspend or change the service, including while we are testing it.

11. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

12. Contact

Questions about these terms: hello@vizyt.me.